Frequently Asked Questions

〰️

Frequently Asked Questions 〰️

  • Browse our collection and select the pieces that best fit your vision. Add your favorites to your cart, select your desired quantities, and share a few details about your event! When you’re ready, click Submit to send us your wishlist and get your reservation started!

  • Once you have submitted your wishlist, sit tight until you hear from our sales team! Our Sales + Design Team will email you a custom proposal and confirm availability for your event date.

  • To secure your rental, simply sign your agreement electronically and submit a 30% non-refundable deposit through our secure payment system!
    Please note, quotes are valid for 14 days and will automatically void if electronic signature/retainer payment are not on file.

Placing an Order

You might be wondering…

  • Many of our items are one of a kind! To ensure item availability, we encourage you to confirm your order as soon as possible! Once your quote has been issued, your items will be held for fourteen days while you make edits to your proposal. Once your order is confirmed, you can make edits until two weeks before the event!

    For weekends in April, May, June, September, and October, we often fill up all available delivery slots and can only offer limited inventory via a will-call pick up. If your order will require delivery, we recommend securing your order quickly.

    It is not uncommon for us to book events ~2 years in advance!

  • You can absolutely make changes to your order throughout the planning process! All order changes must be submitted to us by 14 days prior to the event. Any changes that are requested after this cut off date are subject to a credit to be used for the same event. No refunds are issued for order changes submitted after 14 days prior to the event.

    You will receive a reminder email from us with 3 days notice to make your final changes before your payment is due!

  • Sure thing! Our sales team would be happy to meet with you for a warehouse walkthrough appointment! Our appointments are held on Tuesday, Wednesday and Thursday from 8:30 AM - 3:30 PM. Please note that these meetings are by appointment only and that all items on the proposal may not be viewable at the time of the appointment.

    Contact our sales team to get your meeting scheduled! sales@catalysteventrentals.com

    Please note - an initial proposal is required before scheduling an in-person appointment. If you do not have a proposal started with us, please visit our Inventory Gallery to create and submit your wishlist!

  • Send us an email! Our inventory is growing at lightning speed and our fabrication team is able to produce custom pieces that you can’t find locally.

    Reach out and let’s connect about your request! sales@catalysteventrentals.com

Delivery or Will-Call?

  • Believe it or not, majority of our orders are delivered directly to the event space! Leave the worry of transportation and installation to our team on the day of your event.

    Depending on the items on your order, delivery may actually be required for your order! This will be indicated to you from the time of booking so there are no surprises after your order has been confirmed.

  • We offer two windows for delivery — a morning timeframe from 9:00 AM-12:00 PM, and an afternoon timeframe from 1:00 PM-4:00 PM. Please note, this is the time when you could anticipate our teams arrival. Items may be set outside of these times depending on the size of the order, or the delivery route that is scheduled for that morning.

    We work with your venue directly to coordinate the timeframe of your delivery! If you would like to request a specific timeframe, we will do our best to honor it! If your order will require a time-specific delivery, we can accommodate this for an additional fee.

  • For deliveries or returns that our outside of our business hours, an overtime fee will be added to your invoice! Our hours of operation are Monday-Saturday from 8:00 AM to 4:00 PM.

    Deliveries or returns after 4:00 PM Monday-Saturday, or anytime on Sunday are subject to overtime fees. We do our best to provide the appropriate fees at the time of booking so there are no surprises! We much prefer to take an overtime fee off your order if the venue/your order allows us to return during business hours.

  • A rental period is guaranteed for a one day use! If your event is multiple days, please indicate this to our sales team and we can adjust your order accordingly!

  • Deliveries for events outside of the Omaha Metro are subject to availability! If we can accommodate the travel, we will happily truck our items to your event!

    Many surrounding cities and states have higher order minimums to get our items to your event, so connect with our sales team to get this conversation started! sales@catalysteventrentals.com

  • We hold an order minimum for all delivery orders! The minimum varies by location, so reach out to our sales team to inquire about your event!

  • Absolutely! For delivery orders, we include set up and tear down automatically. This is a percentage based fee and adjusts with your order as changes are made. If you prefer to tackle the set up yourself, we are happy to accommodate this! A few of our larger items require installation by our crew, but smaller items like centerpieces, tabletop and decor we can custom quote for your set up and tear down!

    Please note — any items that you would like to set up will need to be torn down and repackaged prior to our return to retrieve the items! All crates/totes are labeled for a seamless clean up.

  • We do not! If you are looking for just a few pieces for your event, you can pick these up and return these to our warehouse as a will-call.

    Please note, some of our items require delivery and are not eligible for a will-call pick up.

  • For weekend events, our will-call orders are picked up by appointment the Thursday prior to your event and returned to us by appointment the Tuesday following the event.

  • We allow for our items to be transported in a personal or rented vehicle, as long as it is completely covered! Unfortunately, that means no uncovered truck beds for pick ups or returns.

    We ask that you come prepared for the size of your order with ample room, and packing materials (moving blankets, tie downs, etc) to ensure you can safely transport our items without damaging them.

    If you have questions about the size of vehicle required, moving materials or our Protection Plan fee, please reach out to our sales team for more information!

If a Will-Call order is more your speed…